UserFlow360 – Frequently Asked Questions

What is UserFlow360?

UserFlow360 is a self-hosted behavioral analytics plugin for WordPress. It records user sessions, detects friction, generates heatmaps (upcoming), and delivers UX intelligence — all processed and stored locally, with no third-party servers involved.

Is UserFlow360 GDPR compliant?

Yes. UserFlow360 was developed with strict GDPR compliance. No data is transmitted externally. All collected data remains under your infrastructure, with no external transmissions or dependencies. Anonymization and data retention controls are built-in.

Can I customize data retention periods?

Yes. You can configure session data storage duration in the plugin settings. Data purging is automatic based on your configured limits to ensure optimal performance and regulatory compliance.

What behavioral signals does UserFlow360 capture?

UserFlow360 captures mouse movements, clicks, scrolls, idle times, and navigation paths. Events are securely stored using prepared statements and sanitized queries.

Does UserFlow360 support Heatmaps?

Heatmaps functionality is currently under development and will be released in a future update. It will allow visualization of user click zones, scroll depth, and interaction density across pages.

What are the installation requirements?

WordPress 5.5+, PHP 7.4+, and MySQL 5.7+ are required for optimal performance.

Does UserFlow360 require external APIs?

No. UsefFlow360 is a fully self-hosted solution with no external dependencies.

Who can benefit from UserFlow360?

UserFlow360 is designed for UX teams, marketers, developers, product owners, and compliance officers who require behavioral insights without compromising user privacy.

How is UserFlow360 different from cloud-based SaaS tools for session recordings and session replays?

UserFlow360 is 100% self-hosted. No external tracking scripts, no third-party subscriptions, no data leaving your infrastructure. You own and control all user interaction data.

Can I use UserFlow360 on multiple sites?

Standard licensing covers a single WordPress installation. For multi-site or enterprise deployments, extended licenses and tailored support options are available.

Does UserFlow360 require coding skills to use?

No. UserFlow360 integrates seamlessly into the WordPress dashboard with intuitive tabs: Introduction, Replays, Heatmaps (coming soon), Know Your Visitors (KYV), Settings, Help, and About & License.

What filters can I apply to session replays?

You can filter sessions by date range, session duration, browser type, screen size, device type, and more. Advanced segmentation tools are available within the Replays and KYV tabs.

Is UserFlow360 open-source?

Core components of UserFlow360 leverage open-source best practices and high-level commercial best practices reflecting CTS-EMEIA extensive experience in enterprise-grade software development. The platform itself is commercially licensed by CTS-EMEIA Labs, ensuring ongoing development, security maintenance, and professional-grade support.

How do I request support?

For support inquiries, licensing questions, or enterprise deployments, contact our development teams at CTS-EMEIA.